FAQ
Q: Can I customize a satchel?
A: Yes, we offer customization options for certain models. You can choose from various colors, materials, and hardware. Please note that customized satchels may take longer to deliver and are non-refundable.
Q: How do I know which size to choose?
A: Each product page includes dimensions and size details. If you need further assistance, our customer service team will be happy to help you select the perfect size for your needs.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and several other payment options. Please refer to our payment methods page for a full list.
Q: How do I maintain the quality of my satchel?
A: To maintain your satchel's quality, avoid contact with liquids, sharp objects, and rough surfaces. Clean it gently with a dry cloth when necessary, and use leather conditioner to keep the material supple.
Q: Do you offer a warranty on your products?
A: Yes, we offer a one-year warranty covering manufacturing defects. This does not cover wear and tear from regular use or damage from mishandling.
